Privacy Policy

Section 01

Information We Collect

We collect information you voluntarily provide to us as well as certain information automatically generated through your use of our website.

Information You Provide Directly

• Personal Identifiers: Full name, professional title, job role.
• Contact Information: Email address, phone number, mailing address.
• Business/Organization Details: Company or institution name, department, nature of your organization, and your role within it.
• Inquiry and Communication Data: Information you submit through contact forms, sponsorship inquiries, study participation applications, or email correspondence.
• Study Participation Information: If you express interest in participating in a clinical study, we may collect health-related information relevant to screening eligibility, including self-reported medical history, age, and demographic details.

Information Collected Automatically

• IP address and general geographic location (city/region level).
• Browser type, operating system, and device type.
• Pages visited, time spent on each page, and referring URLs.
• Cookies and similar tracking technologies (see Section 6).

Section 02

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, contact requests, and sponsorship or partnership communications.
• To evaluate your eligibility and suitability for participation in clinical research studies.
• To provide information about our clinical trial services, capabilities, and current study opportunities.
• To communicate important updates about studies you have expressed interest in or enrolled in.
• To fulfill our legal and regulatory obligations as a clinical research organization, including compliance with FDA regulations, Good Clinical Practice (GCP) guidelines, and applicable federal and state law.
• To improve, operate, and maintain our website and digital communications.
• To analyze website traffic and user behavior in aggregate, anonymized form for internal reporting purposes.
• To protect the integrity and security of our systems and data.

We will not use your information for any purpose materially different from those listed above without first providing you with notice and, where required, obtaining your consent.

Section 03

Legal Basis for Processing

We process your information on one or more of the following legal bases:

• Consent: Where you have given us explicit consent to process your data for a specific purpose, such as enrolling in a study or signing up for communications.
• Contractual Necessity: Where processing is necessary to fulfill obligations under a contract or agreement with you or your organization.
• Legal Obligation: Where we are required to process or retain your data under applicable law, including FDA regulations, HIPAA, or other regulatory requirements governing clinical research.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as responding to inquiries, improving our services, or maintaining the security of our systems, and those interests are not overridden by your rights and interests.

Section 04

Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

With Service Providers

We may share information with trusted third-party vendors and service providers who assist us in operating our website, managing communications, or delivering services on our behalf. These parties are contractually bound to use your information only for the purposes we specify and to protect it with appropriate security measures.

With Sponsors and CRO Partners

If you have expressed interest in participating in a specific clinical study or have submitted a sponsorship inquiry, relevant contact and professional information may be shared with the pharmaceutical sponsor or CRO partner associated with that study, as necessary to advance your inquiry or facilitate study conduct. We will inform you before doing so where practicable.

For Legal and Regulatory Compliance

We may disclose your information where required by law, court order, regulatory authority, or government request, including disclosures required under FDA regulations governing the conduct of clinical trials.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred to the successor entity. We will notify you via prominent notice on our website prior to your information becoming subject to a different privacy policy.

Section 05

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The specific retention period depends on the nature of the information:

• General inquiry data (contact form submissions, email correspondence): Retained for up to 3 years from last contact, unless an ongoing relationship exists.
• Clinical study-related data: Retained for the period required under FDA regulations and applicable study protocols, which may be 15 years or more following study completion.
• Business and sponsorship data: Retained for the duration of the business relationship and for a reasonable period thereafter for legal and audit purposes.
• Website analytics data: Retained in anonymized or aggregated form for up to 2 years.

When information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

Section 06

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect aggregate usage data. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the website. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., pages visited, session duration). We may use Google Analytics or a similar service. Data collected is aggregated and anonymized.
• Functional Cookies: Enable enhanced functionality such as remembering your preferences or form progress.

You may configure your browser to refuse all or some cookies. However, disabling cookies may affect the functionality of certain parts of our website. Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Section 07

Security of Your Information

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission via SSL/TLS protocols.
• Access controls limiting data access to authorized personnel only.
• Regular review of our data collection, storage, and processing practices.
• Staff training on data privacy and security obligations.

No method of electronic transmission or storage is 100% secure. While we use commercially reasonable efforts to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you as required by applicable law.

Section 08

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

• Right of Access: The right to request a copy of the personal information we hold about you.
• Right to Correction: The right to request that we correct inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your personal information, subject to our legal and regulatory retention obligations.
• Right to Object or Restrict Processing: The right to object to or request restriction of processing in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: You may opt out of any marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to all legitimate requests within 30 days, or within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Section 09

Children’s Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a person under 18, we will take prompt steps to delete such information. If a clinical study involving minors requires parental or guardian consent, that process will be governed by a separate, protocol-specific informed consent procedure in accordance with applicable regulations.

Section 10

Third-Party Links

Our website may contain links to external websites, sponsor portals, regulatory agency pages, or other third-party resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or by a notice on our website. Your continued use of our website following the posting of changes constitutes your acceptance of the revised policy.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: